Increase satisfaction among guests and employees with HappyOrNot

With HappyOrNot you will able to improve guest and employee satisfaction and their experiences in all areas of your business. The HappyOrNot Feedback System offers an easy way to collect valuable and insightful feedback from guests and employees so that you can analyze your current service performance and gather information. HappyOrNot will also enable you to make faster and better operative and strategic decisions.

HappyOrNot Smileys für Ihr Hotel oder Restaurant – die führende Lösungen um die Zufriedenheit ihrer Gäste und Mitarbeiter zu steigern. Können Sie Ihr Umsatzpotential erhöhen und wenn wie? Lassen Sie HappyOrNot Smileys sprechen!
Kundenzufriedenheit messen

Retain Quality Standards


Do you offer sufficient well-being and good service? Whether processing at check-in, cleanliness in the rooms, or the quality of the food, guests often rate restaurants and hotels online on relevant platforms. By actively meeting this behavior, you can achieve improvements and meet customer needs in a targeted way.


Promote Customer Satisfaction & Your Image

With HappyOrNot you can increase your guests’ satisfaction by up to 10% per year! High satisfaction among employees promotes customer satisfaction additionally through improved service quality. Especially in service, high satisfaction leads to more productivity and motivation. This supports the emotional customer loyalty and ensures an excellent reputation.


Free Marketing


Personal recommendations are the most valuable kind of advertising! Satisfied guests return and are more likely to share their experiences with others, online, worldwide.


Increase Customer Loyalty


You can achieve a 25% higher customer retention and happy guests spend up to 40% more money!

What the Smiley Terminal can do

Check out our video and see for yourself how you can measure satisfaction among employees and guests with our Smiley Terminal HappyOrNot.

Optimization strategies can then be easily developed and implemented from the data obtained.

Terminal Services & Reports

Increase the satisfaction among your guests and employees with our wireless, always ready-to-operate Smiley Terminals. Find out how well you serve your guests when you collect feedback directly at the hotel reception or in the restaurant. Discreetly and uncomplicated. Our Smiley Terminals collect the feedback and our report service analyzes and reports all your feedback data.

Also available: Web Smileys™
Do you know how your guests experience the online reservation process on your website? Our Smileys will tell you. Web Smileys are an effective and easy way to collect online feedback from your guests.

Measure Customer Satisfaction

HappyOrNot’s intelligent, cloud-based service collects and analyses your survey data and clearly represents the results.

Volume: Compared to other solutions, you can receive 20 times more feedback and therefore increase your understanding of your customers.

Trends: Monitor your service performance and implement measures for a long-term improvement of your services.

Compare and segment timewise: Compare different areas or locations and look at your results by the hour, day, week, month, or year.

Real-time warnings: Receive automated email notifications when negative feedback exceeds a predefined value.

Open interfaces: Integrate your results into your existing system and compare the data to other KPI.

Simply download our brochure:

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